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90 Troubleshooting Chapter 11
Chapter
11
Troubleshooting
Problems Installing And Uninstalling Software
X MP Drivers/MP Toolbox
X MP Toolbox Only
X MP Drivers Only
Cause Action
Software is not installed correctly. If you have not followed the installation procedure correctly,
reinstall the software. If there was an error during installation and
installation was not completed, restart your computer and reinstall
the software.
Other applications are open. Close all applications and reinstall the software.
The computer has an old version of
the software installed. (Canon
MultiPASS is registered as a
startup item in the Start menu
program.)
Uninstall the earlier version of the software following the
instructions in the Software Guide of that version, and reinstall the
new version.
Cause Action
Installation is not completed, and
unnecessary files remain.
Follow this procedure:
1. To prepare for forced re-installation, on the Windows desktop,
double-click [My Computer]. Open the CD-ROM icon, then
double-click [Frclnst.exe] or [Frclnst] in the
[\MP\English\Toolbox\Setup\Frclnst.exe] folder.
2. Then double-click [Setup.exe] or [Setup] in the
[\MP\English\Toolbox\Setup.exe] folder to reinstall.
Cause Action
Windows 2000 Service Pack 1
(SP1) is not installed on the
computer.
Install Windows 2000 Service Pack 1 (SP1) or later. To acquire
Service Pack, contact Microsoft Corporation.
PC
- X Contents 4
- 11 Troubleshooting 5
- 12 Appendix 5
- XReading The Document 6
- Terms Used In This Guide 7
- Keys Used In This Guide 7
- Introduction 8
- 8 Introduction Chapter 1 10
- Operation Panel 11
- 10 Introduction Chapter 1 12
- X Menu Flow 13
- 12 Introduction Chapter 1 14
- Document Handling 15
- X Loading Documents 16
- Paper Handling 17
- Selecting The Correct Paper 18
- Canon Specialty Media 18
- 18 Paper Handling Chapter 3 20
- General Paper Guidelines 22
- X Loading Paper 24
- Incorrect Correct 25
- 24 Paper Handling Chapter 3 26
- X Documents You Can Copy 27
- X Making Copies 28
- 3 Press [Set] 29
- Using Preset Copy Ratios 30
- Using Custom Copy Ratios 31
- X Advanced Copy Features 32
- Borderless Copying 34
- Repeating An Image On A Page 36
- Chapter 4 Copying 35 37
- Creating A Mirror Image 38
- Same size paper 39
- Photo Printing From 40
- A Memory Card (MP370) 40
- X Compatible Memory Cards 41
- Inserting A Memory Card 42
- Removing A Memory Card 43
- Setting Borderless Printing 44
- Setting Vivid Photo Printing 45
- Setting Date Printing 46
- 3 Press [Photo Index Sheet] 47
- 5 Press [Set] 48
- 7 Press [Set] 49
- 12 Press [Photo Index Sheet] 50
- 14 Press [Set] 50
- X Printing All Images 51
- X Index Printing 53
- Printing An Index 54
- Printing A Single Image 56
- Printing A Range Of Images 58
- 8 Press [Set] 59
- 10 Press [Set] 59
- 3 Press [PHOTO PRINT] 61
- 4 Press [Color] 61
- Photo Printing Directly 62
- From A Digital Camera 62
- IMPORTANT 63
- Becoming Familiar With 66
- The Software 66
- X Software Components 68
- Uninstalling The MP Toolbox 69
- Uninstalling The MP Drivers 70
- Reinstalling 70
- Printing From Your 71
- Computer 71
- X Printing Documents 72
- X Canceling Printing 73
- X Changing Print Settings 73
- Scanning 75
- Scanning Using The MP Toolbox 76
- 5 Click [Start] 77
- 3 Select the scanner driver 77
- 5 Click [Scan] 78
- 2 Press [SCAN] 78
- Maintenance 79
- Replacing An Ink Tank 80
- 8 Close the inner cover 81
- Resetting The Ink Counter 82
- Step 2 Step 2 84
- 4 Press [Set] 85
- 84 Maintenance Chapter 10 86
- Cleaning The Print Head 87
- Aligning The Print Head 88
- CHANGE H VALUE 89
- MAINTENANCE 89
- 6.CALIBRATION 89
- CALIBRATING 89
- X Cleaning Your Machine 91
- Troubleshooting 92
- Paper Is Jammed 94
- Chapter 11 Troubleshooting 93 95
- See page 89) 95
- See page 15) 95
- No Power 96
- Cannot Copy Or Print 96
- When Copying 97
- X Paper Curls 98
- Memory Card Problems (MP370) 99
- Problems Scanning 103
- Computer Screen 106
- The Cover Cannot Be Closed 107
- X LCD Messages 109
- Message Cause Action Details 110
- Error Message On Camera 112
- Cause Action 112
- Appendix 113
- Settings 114
- Menu: IMAGE QUALITY 115
- Menu: SPECIAL COPY 115
- Function key: [PHOTO PRINT] 115
- 114 Appendix Chapter 12 116
- Menu: QUIET PRINTING 117
- Menu: EXTENSION AMOUNT 117
- Menu: CARD PROTECT 117
- Menu: DISPLAY LANGUAGE 117
- Menu: POWER SAVE TIMER 117
- Settings For Paper Types 118
- Chapter 12 Appendix 117 119
- 118 Appendix Chapter 12 120
- X About The Software Guide 122
- X Using The Online Help 123
- X Using The Utility Software 123
- X Safety Information 124
- 124 Appendix Chapter 12 126
- 126 Appendix Chapter 12 128
- Use Of Images 130
- X Users In The U.S.A 131
- Specifications 132
- 1/8 in. (3.4 mm) 133
- System Requirements 134
- Ink Specifications 134
- Copy Specifications 134
- Print Specifications 135
- Scan Specifications 136
- Index 135 137
- 136 Index 138
- Index 137 139
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