Canon MP360 SERIES Podręcznik Użytkownika Pobierz pdf (Strona 102)

100 Troubleshooting Chapter 11

Problems Printing From Your Computer

Cause Action

The background of the BJ Status

Monitor picture is yellow or red.

Follow the instructions in the BJ Status Monitor.

(See Software Guide, located on your Setup CD-ROM)

If <Service error 5100> appears:

Clear the paper jam (see page 92) or foreign object that is preventing

the print head holder from moving, then cancel printing from your

computer and press [Set].

If the message remains, press [ON/OFF] to turn the machine OFF,

then press again to turn it ON.

Trying to print in DOS. You can only print in Windows.

Not enough memory in the

application.

If other applications are open, close them to increase the available

memory. Refer to the application’s manual to check the amount of

memory required.

The page setting or print setting in

the application is incorrect.

Correct the setting, then try to print again. For details, see Software

Guide, located on your Setup CD-ROM.

The hard disk does not have

enough available space.

Delete unnecessary files to increase the available disk space.

There is a problem with the printer

driver.

Uninstall the printer driver and reinstall it. (See Software Guide,

located on your Setup CD-ROM)

The printer cable is too long. Avoid using USB cables longer than 16 3/8 feet (5 m).

Density is set too high. The printout may curl or smudge if density is set too high in the

printer driver. In the Properties dialog box, on the [Main] tab, click

[Manual] in [Color Adjustment], then click [Set]. In the [Manual

Color Adjustment] dialog box, reduce the density with the Intensity

slider. (See Software Guide, located on your Setup CD-ROM)

When printing a specific

document, meaningless characters

and symbols are printed.

Edit the document and try printing again. If this does not work, there

is a problem with the application software. Contact the application

software manufacturer.

Print settings are not set correctly

in the printer driver.

In the Properties dialog box, on the [Main] tab, click [Settings] and

select the appropriate driver settings.

You are printing outside the

printable area.

Change the margin settings in the application to keep the document

within the recommended printable area.

The [Media Type] setting is

incorrect.

In the Properties dialog box, on the [Main] tab, set [Media Type] to

the paper type to be printed. Depending on the content printed, even

if the setting is correct, the printout may smudge. (See Software

Guide, located on your Setup CD-ROM)

A cause other than the above is

suspected.

Restart the computer.

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