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Chapter 11 Troubleshooting 107
X LCD Messages
Below is a list of messages that are displayed on the LCD when a problem occurs. Check the cause
of the error and take corrective actions according to the list.
Message Cause Action Details
BLACK INK
CHANGED?
The machine is asking whether
you replaced the black ink tank.
If you replaced the black ink tank,
press [W]. If you did not, press [X].
page 77
BLACK INK LOW The ink level in the black ink
tank is low.
Make sure you have a new black ink
tank ready to replace the used one
when ink runs out. If the machine
stops printing when copying or
photo printing, you can continue
printing by pressing [Set].
However, note that ink may run out.
If print quality deteriorates or the
printout is blank, replace the ink
tank.
page 77
CANNOT USE THIS
CARD
TURN OFF AND ON
You have inserted a damaged
or incompatible memory card
into the card slot.
Remove the memory card from the
card slot, then turn the power OFF
and ON again.
page 39
CARD READER
BUSY
You tried to start photo printing
when the card slot was in use
by the computer.
Wait until the card slot is no longer
being used by the computer.
—
CARTRIDGE
JAMMED
The print head holder cannot
move. This is normally due to a
paper jam.
Clear the paper jam or whatever is
obstructing the print head holder
and then press [Set]. Do not attempt
to move the print head holder
manually.
page 92
CHECK PAPER
SIZE
The size of the paper in the
multi-purpose tray and that
specified in the paper size
setting are different.
Load the correct paper size or
change the paper size setting. Then
press [Set].
page 22
CHECK PRINTER For some reason, the machine
cannot operate.
Turn the machine OFF, then ON. If
the problem is not resolved, contact
the Canon Customer Care Center.
—
CLEAR PAPER JAM There is a paper jam. Clear the paper jam and reload
paper in the multi-purpose tray.
Press [Set].
page 92
COLOR INK
CHANGED?
The machine is asking whether
you replaced the color ink tank.
If you replaced the color ink tank,
press [W]. If you did not, press [X].
page 77
- X Contents 4
- 11 Troubleshooting 5
- 12 Appendix 5
- XReading The Document 6
- Terms Used In This Guide 7
- Keys Used In This Guide 7
- Introduction 8
- 8 Introduction Chapter 1 10
- Operation Panel 11
- 10 Introduction Chapter 1 12
- X Menu Flow 13
- 12 Introduction Chapter 1 14
- Document Handling 15
- X Loading Documents 16
- Paper Handling 17
- Selecting The Correct Paper 18
- Canon Specialty Media 18
- 18 Paper Handling Chapter 3 20
- General Paper Guidelines 22
- X Loading Paper 24
- Incorrect Correct 25
- 24 Paper Handling Chapter 3 26
- X Documents You Can Copy 27
- X Making Copies 28
- 3 Press [Set] 29
- Using Preset Copy Ratios 30
- Using Custom Copy Ratios 31
- X Advanced Copy Features 32
- Borderless Copying 34
- Repeating An Image On A Page 36
- Chapter 4 Copying 35 37
- Creating A Mirror Image 38
- Same size paper 39
- Photo Printing From 40
- A Memory Card (MP370) 40
- X Compatible Memory Cards 41
- Inserting A Memory Card 42
- Removing A Memory Card 43
- Setting Borderless Printing 44
- Setting Vivid Photo Printing 45
- Setting Date Printing 46
- 3 Press [Photo Index Sheet] 47
- 5 Press [Set] 48
- 7 Press [Set] 49
- 12 Press [Photo Index Sheet] 50
- 14 Press [Set] 50
- X Printing All Images 51
- X Index Printing 53
- Printing An Index 54
- Printing A Single Image 56
- Printing A Range Of Images 58
- 8 Press [Set] 59
- 10 Press [Set] 59
- 3 Press [PHOTO PRINT] 61
- 4 Press [Color] 61
- Photo Printing Directly 62
- From A Digital Camera 62
- IMPORTANT 63
- Becoming Familiar With 66
- The Software 66
- X Software Components 68
- Uninstalling The MP Toolbox 69
- Uninstalling The MP Drivers 70
- Reinstalling 70
- Printing From Your 71
- Computer 71
- X Printing Documents 72
- X Canceling Printing 73
- X Changing Print Settings 73
- Scanning 75
- Scanning Using The MP Toolbox 76
- 5 Click [Start] 77
- 3 Select the scanner driver 77
- 5 Click [Scan] 78
- 2 Press [SCAN] 78
- Maintenance 79
- Replacing An Ink Tank 80
- 8 Close the inner cover 81
- Resetting The Ink Counter 82
- Step 2 Step 2 84
- 4 Press [Set] 85
- 84 Maintenance Chapter 10 86
- Cleaning The Print Head 87
- Aligning The Print Head 88
- CHANGE H VALUE 89
- MAINTENANCE 89
- 6.CALIBRATION 89
- CALIBRATING 89
- X Cleaning Your Machine 91
- Troubleshooting 92
- Paper Is Jammed 94
- Chapter 11 Troubleshooting 93 95
- See page 89) 95
- See page 15) 95
- No Power 96
- Cannot Copy Or Print 96
- When Copying 97
- X Paper Curls 98
- Memory Card Problems (MP370) 99
- Problems Scanning 103
- Computer Screen 106
- The Cover Cannot Be Closed 107
- X LCD Messages 109
- Message Cause Action Details 110
- Error Message On Camera 112
- Cause Action 112
- Appendix 113
- Settings 114
- Menu: IMAGE QUALITY 115
- Menu: SPECIAL COPY 115
- Function key: [PHOTO PRINT] 115
- 114 Appendix Chapter 12 116
- Menu: QUIET PRINTING 117
- Menu: EXTENSION AMOUNT 117
- Menu: CARD PROTECT 117
- Menu: DISPLAY LANGUAGE 117
- Menu: POWER SAVE TIMER 117
- Settings For Paper Types 118
- Chapter 12 Appendix 117 119
- 118 Appendix Chapter 12 120
- X About The Software Guide 122
- X Using The Online Help 123
- X Using The Utility Software 123
- X Safety Information 124
- 124 Appendix Chapter 12 126
- 126 Appendix Chapter 12 128
- Use Of Images 130
- X Users In The U.S.A 131
- Specifications 132
- 1/8 in. (3.4 mm) 133
- System Requirements 134
- Ink Specifications 134
- Copy Specifications 134
- Print Specifications 135
- Scan Specifications 136
- Index 135 137
- 136 Index 138
- Index 137 139
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