
TS8100 seriesOnline ManualBasic OperationNetworkMaintenanceOverview of the MachineInformation about PaperPrintingCopyingScanningFrequently Asked Quest
Symbols Used in This DocumentWarningInstructions that, if ignored, could result in death or serious personal injury caused by incorrectoperation of th
Important•Do not touch other parts besides the ink tanks.•Handle the ink tank carefully to avoid staining of clothing or the surrounding area.•Discard
6.Lift up the tab on the orange protective cap (E) to remove it off GENTLY.Important•Do not push the sides of the ink tank. If you push the sides of t
8.Press on the top of the ink tank until the ink tank snaps firmly into place.Important• You cannot print if the ink tank is installed in the wrong po
An Error Occurs• When you start printing after replacing the ink tank, the printer starts cleaning the print headautomatically. Do not perform any oth
Checking Ink Status on the Touch Screen1. Make sure that the power is turned on, and display the HOME screen.If the HOME screen is not displayed, pres
Ink TipsHow is ink used for various purposes other than printing?Ink may be used for purposes other than printing.When you use the Canon printer for t
MaintenanceIf Printing Is Faint or UnevenPerforming Maintenance Functions from Your Computer (Windows)Performing Maintenance Functions from Your Compu
If Printing Is Faint or UnevenMaintenance ProcedurePrinting the Nozzle Check PatternExamining the Nozzle Check PatternCleaning the Print HeadDeep Prin
Maintenance ProcedureIf print results are blurred, colors are not printed correctly, or print results are unsatisfactory (e.g. misalignedprinted ruled
From the printerCleaning the Print HeadFrom the computer• For Windows:Cleaning the Print Heads•For Mac OS:Cleaning the Print HeadsAfter cleaning the p
Touch-enabled Device Users (Windows)For touch actions, you need to replace "right-click" in this document with the action set on the operati
Printing the Nozzle Check PatternPrint the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle.Note• If the r
The confirmation screen will appear.6.Select Yes.The operation panel is opened and the paper output tray is pulled out automatically.The nozzle check
Examining the Nozzle Check PatternExamine the nozzle check pattern, and clean the print head if necessary.1. Check if there are missing lines in the p
For A (no missing lines or no horizontal white streaks) in both the pattern C and pattern D:The cleaning is not required. Select All A, confirm the me
Cleaning the Print HeadClean the print head if lines are missing or if horizontal white streaks are present in the printed nozzle checkpattern. Cleani
The confirmation screen will appear.6.Select Yes.The printer starts cleaning the print head.Do not perform any other operations until the printer comp
Deep Print Head CleaningIf print quality does not improve by the standard cleaning of the print head, clean the print head deeply.Cleaning the print h
The confirmation screen will appear.6.Select Yes.The printer starts cleaning the print head deeply.Do not perform any other operations until the print
Aligning the Print HeadIf printed ruled lines are misaligned or print results are otherwise unsatisfactory, adjust the print headposition.Note• If the
The confirmation screen will appear.6.Confirm the message, then select Yes.The operation panel is opened and the paper output tray is pulled out autom
Trademarks and Licenses• Microsoft is a registered trademark of Microsoft Corporation.• Windows is a trademark or registered trademark of Microsoft Co
8.Close the document cover gently, then select OK.The printer starts scanning the print head alignment sheet, and the print head position will be adju
Performing Maintenance Functions from Your Computer (Mac OS)Opening Remote UI for MaintenanceCleaning the Print HeadsAdjusting Print Head PositionChec
Opening Remote UI for MaintenanceYou can perform maintenance of printer and change the settings from a Remote UI.The following is the procedure to ope
Cleaning the Print HeadsThe print head cleaning function allows you to clear up clogged print head nozzle. Perform print headcleaning if printing is f
Before running the deep cleaning, check the following items:Check whether the printer is on and open the printer's cover.Check the following item
Adjusting Print Head PositionAny error in the print head installation position can cause color and line shifts. Adjusting the print headposition impro
Checking Ink Status from Your ComputerYou can check the detailed information such as the remaining ink level and the ink tank types of your model.If y
CleaningCleaning Exterior SurfacesCleaning the Platen Glass and Document CoverCleaning Paper Feed RollersCleaning Inside the Printer (Bottom Plate Cle
Cleaning Paper Feed RollersIf the paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly.In this case, clean the
9. Make sure that the paper feed roller has stopped rotating, then follow the message to loadthe three sheets of A4 or Letter-sized plain paper.10. Se
Apache LicenseVersion 2.0, January 2004http://www.apache.org/licenses/TERMS AND CONDITIONS FOR USE, REPRODUCTION, AND DISTRIBUTION1. Definitions."
Cleaning Inside the Printer (Bottom Plate Cleaning)Remove stains from the inside of the printer. If the inside of the printer becomes dirty, printed p
9. Load only this sheet of paper in the cassette with the ridges of the creases facing up andthe edge of the half with no crease facing to the far sid
Note• When performing Bottom Plate Cleaning again, be sure to use a new piece of paper.If the problem is not resolved after performing cleaning again,
OverviewSafetySafety PrecautionsRegulatory InformationWEEE (EU & EEA)Handling PrecautionsCanceling Print JobsLegal Restrictions on Scanning/Copyin
SafetySafety PrecautionsRegulatory InformationWEEE (EU&EEA)134
Safety PrecautionsChoosing a location• Do not install the printer in a location that is unstable or subject to excessive vibration.• Do not install th
Regulatory InformationUsers in the U.S.A.FCC Notice (U.S.A. Only)For 120V, 60Hz modelModel Number: K10456 (Contains FCC Approved WLAN Module K30365, F
About Radio WavesDo not use this product near medical equipment or electronic equipment. Radio wave interference canaffect the operation or performanc
Paper typesThis product can be used to print on both recycled and virgin paper (certified to an environmentalstewardship scheme), which complies with
WEEE (EU&EEA)Only for European Union and EEA (Norway, Iceland and Liechtenstein)This symbol indicates that this product is not to be disposed of w
2. Grant of Copyright License. Subject to the terms and conditions of this License, each Contributorhereby grants to You a perpetual, worldwide, non-e
place par les collectivités locales pour le recyclage des Déchets des Équipements Électriques etÉlectroniques (DEEE). Le traitement inapproprié de ce
autorizado o con el servicio de recogida de basuras doméstico. Si desea más información acerca de ladevolución y reciclado de RAEE, visite la web www.
Este símbolo indica que o produto não deve ser colocado no lixo doméstico, de acordo com a DirectivaREEE (2012/19/UE) e a legislação nacional. Este pr
ανακύκλωση, επικοινωνήστε με το τοπικό γραφείο της πόλης σας, την υπηρεσία απορριμμάτων, τοεγκεκριμένο σχήμα ΑΗΗΕ ή την υπηρεσία απόρριψης οικιακών απ
köps (en mot en). Olämplig hantering av avfall av den här typen kan ha en negativ inverkan på miljön ochmänniskors hälsa på grund av de potentiellt fa
Tylko dla krajów Unii Europejskiej oraz EOG (Norwegia, Islandia iLiechtenstein)Ten symbol oznacza, że zgodnie z dyrektywą WEEE dotyczącą zużytego sprz
mõeldud kogumispunkti. Täiendava teabe saamiseks elektri- ja elektroonikaseadmetest tekkinud jäätmetetagastamise ja ümbertöötlemise kohta võtke ühendu
Ta simbol pomeni, da tega izdelka v skladu z direktivo OEEO (2012/19/EU) in državno zakonodajo nesmete odvreči v gospodinjske odpadke. Ta izdelek mora
mai multe informaţii privind returnarea şi reciclarea produselor DEEE, vizitaţi www.canon-europe.com/weee.Samo za Europsku uniju i EEZ (Norveška, Isla
Handling PrecautionsCanceling Print JobsLegal Restrictions on Scanning/CopyingPrinter Handling PrecautionsTransporting Your PrinterWhen repairing, len
7. Disclaimer of Warranty. Unless required by applicable law or agreed to in writing, Licensor providesthe Work (and each Contributor provides its Con
Legal Restrictions on Scanning/CopyingScanning, printing, copying, or modifying copies of the following may be punishable under law.This list is non-e
Printer Handling PrecautionsDo not place any object on the document cover!Do not place any object on the document cover. It will fall into the rear tr
Transporting Your PrinterWhen relocating the printer, make sure of the following.Important• Pack the printer in a sturdy box so that it is placed with
When repairing, lending, or disposing of the printerIf you have entered personal data, passwords and/or other security settings on the printer, such i
Keeping Print Quality HighThe key to printing with the optimal printing quality is to prevent the print head from drying or clogging.Always observe th
Main Components and Their UseMain ComponentsPower SupplyUsing the Operation Panel155
Main ComponentsFront ViewRear ViewInside ViewOperation Panel156
Front View(1) operation panelUse to change the settings of the printer or to operate it.Operation Panel(2) document coverOpen to load an original on t
(8) cassetteLoad A4, B5, A5, or Letter-sized plain paper into the cassette, and insert it into the printer.Loading Paper in the Cassette(9) paper guid
(17) platen glassLoad an original here.159
Redistribution and use in source and binary forms, with or without modification, are permitted providedthat the following conditions are met:* Redistr
Rear View(1) rear coverDetach when removing jammed paper.(2) transport unit coverOpen when removing jammed paper.(3) power cord connectorPlug in the s
Inside View(1) scanning unit / coverScans originals. Also, lift and open it to replace an ink tank or to remove jammed paper inside theprinter.(2) pri
Operation Panel(1) ON button/ON lampTurns the power on or off. Lights after flashing when the power is turned on. Before turning on thepower, make sur
Power SupplyConfirming that the Power Is OnTurning the Printer On and OffChecking the Power Plug/Power CordUnplugging the Printer163
Confirming that the Power Is OnThe ON lamp is lit when the printer is turned on.Even if the touch screen is off, if the ON lamp is lit, the printer is
Turning the Printer On and OffTurning on the printer1. Press the ON button to turn on the printer.The ON lamp flashes and then remains lit.Confirming
Important•When you unplug the power cord after turning off the printer, be sure to confirm that the ONlamp is off.Note•You can set the printer to auto
Checking the Power Plug/Power CordUnplug the power cord once a month to confirm that the power plug/power cord does not have anythingunusual described
Unplugging the PrinterTo unplug the power cord, follow the procedure below.Important• When you unplug the power cord, press the ON button, then confir
Using the Operation PanelThe operation panel consists of the ON button (A) and touch screen (B).Touch the HOME screen on the touch screen with your fi
Use is subject to license terms below.This distribution may include materials developed by third parties.Sun, Sun Microsystems, the Sun logo and Solar
TouchTouch lightly with your finger tip.To move forward (or go back) menus or photos continuously, keep touching the forward (or back) mark.FlickFlick
Operations on the Home ScreenDisplay the menu screen or the settings screen from the Home screen.C. Basic menuSelect to copy or scan using the operati
(Signal strength: 50 % or less): The problem such as the printer cannot print may occur.Place the printer near the wireless router. Wireless LAN is e
L. Stop buttonCancels operation when print, copy, or scan job is in progress.173
Changing SettingsChanging Printer Settings from Your Computer (Windows)Changing Printer Settings from Your Computer (Mac OS)Changing Settings from Ope
Changing Printer Settings from Your Computer (Mac OS)Managing the Printer PowerChanging the Printer Operation Mode175
Managing the Printer PowerPrinter power supply is operated from Remote UI.Energy saving settingsEnergy saving settings allows you to set Auto power of
Changing the Printer Operation ModeIf necessary, switch between various modes of printer operation.1. Check whether the printer is on and select Devic
Changing Settings from Operation PanelChanging Settings from Operation PanelSetting Items on Operation PanelPrint settingsLAN settingsDevice user sett
Changing Settings from Operation PanelThis section describes the procedure to change the settings in the Device settings screen, taking the stepsto sp
TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OFTHIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.---- Par
For more on setting items on the operation panel:Setting Items on Operation Panel180
Setting Items on Operation PanelItems for PrinterDevice user settingsWeb service setupLanguage selectionECO settingsQuiet settingItems for Paper/Print
Print settings• Prevent paper abrasionUse this setting only if the print surface becomes smudged.Important• Be sure to set this back to OFF after prin
Important• For Letter-sized or Legal-sized paper, you can adjust the left/right margins between -0.06 inch/-1.5mm and +0.06 inch/+1.5 mm even if you s
LAN settingsWireless LANWireless DirectCommon settingsWireless LAN•WLAN active/inactiveEnables/disables wireless LAN.• Wireless LAN setupSelects the s
Items SettingSSID XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX (up to 32 characters)Wireless LAN security Inactive/WEP(64bit)/WEP(128bit)/WPA-PSK(TKIP)/WPA-PSK(AE
• Wireless Direct setting listThe list of Wireless Direct settings of this printer is displayed on the touch screen.Select Print details and then Yes
Specifies the printer name. You can use up to 15 characters for the name.Note• You cannot use the same printer name as that already used for other LAN
• RAW protocolEnables/disables RAW printing.• LLMNREnables/disables LLMNR (Link-Local Multicast Name Resolution). Selecting Active allows the printert
Device user settings• Date display formatChanges the display format of dates when printed.Note• When ON is selected for Print date on the print settin
SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO,PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS
◦ Auto power onSelecting ON enables the printer to turn on automatically when a scanning command from acomputer or printing data is sent to the printe
Language selectionChanges the language for the messages and menus on the touch screen.191
Firmware updateYou can update the firmware of the printer, check the firmware version, or perform settings of a notificationscreen, a DNS server and a
Feed settingsBy registering the paper size and the media type loaded on the rear tray or in the cassette, you can preventthe printer from misprinting
Reset settingYou can set the settings back to the default.• Web service setup onlySets the Web service settings back to the default.• LAN settings onl
Web service setupSelect this setting item from Web service setup on Settings.• Web service connection setupThe following setting items are availab
System informationTo display this menu, select System information on Setup.• Current versionDisplays the current firmware version.• Printer nameDi
ECO settingsThis setting allows you to use automatic duplex printing as a default to save paper and to turn on/off theprinter automatically to save el
2. Select Setup on the HOME screen.Using the Operation Panel3. Select Settings.4.Select ECO.5.Select Energy saving settings.6.Check on-screen in
Quiet settingEnables this function on the printer if you want to reduce the operating noise, such as when printing at night.Follow the procedure below
ContentsUsing Online Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Symbols Used in This Docum
FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIALDAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS ORSE
SpecificationsGeneral SpecificationsPrinting resolution (dpi) 4800* (horizontal) x 1200 (vertical)* Ink droplets can be placed with a pitch of 1/4800
-Bottom margin: 0.20 inches (5.0 mm)-Left margin:• Letter: 0.26 inches (6.4 mm)• Other sizes: 0.14 inches (3.4 mm)-Right margin:• Letter: 0.25 inches
Scan SpecificationsScanner driver Windows: TWAIN 1.9 Specification, WIAMaximum scanning size A4/Letter, 8.5" x 11.7"/216 x 297 mmScanning re
Note: Operation can only be guaranteed on a PC with pre-installed Windows7 or later..NET Framework 4.5.2 or 4.6 is required.Hard Disk Space 3 GBNote:
Information about PaperSupported Media TypesPaper Load LimitUnsupported Media TypesHandling PaperBefore Printing on Art PaperPrint Area204
Supported Media TypesFor best results, choose paper designed for how you are printing. A variety of paper for documents as wellas photos or illustrati
• When printing photos saved on a PictBridge (Wireless LAN) compliant device, you must specify thepage size and media type.Printing from Digital Camer
- Maximum size: 8.50 x 11.69 inches (215.9 x 297.0 mm)Paper WeightYou can use paper in the following weight range.• 17 to 28 lb (64 to 105 g /m2) (pla
Paper Load LimitGenuine Canon PaperPaper for printing documents:Media Name <Model No.> Rear Tray CassettePaper OutputTrayCanon Red Label Superio
Paper other than Genuine Canon PaperCommon Name Rear Tray CassettePaper OutputTrayPlain Paper (including recycled paper)*1 Approx. 100 sheets (10sheet
MIT LicenseCopyright (c) 1998, 1999, 2000 Thai Open Source Software Center LtdPermission is hereby granted, free of charge, to any person obtaining a
Unsupported Media TypesDo not use the following types of paper. Using such paper will cause not only unsatisfactory results, but alsothe printer to ja
Handling Paper• Be careful not to rub or scratch the surfaces of any types of paper when handling.• Hold the paper as closely as possible to its edges
Before Printing on Art PaperWhen using art paper, dust is liable to be generated. It is therefore recommended that paper dust beremoved on art paper j
PrintingPrinting from Computer Printing from Smartphone/TabletPrinting Using Operation Panel Printing from Digital CameraPaper Settings214
Printing from ComputerPrinting from Application Software (Windows Printer Driver)Printing from Application Software (AirPrint)Printing Using Canon App
Printing from Application Software (AirPrint)Printing Using AirPrint BasicAdding AirPrint PrinterHow to Open AirPrint Printer Settings ScreenDisplay
Printing Using AirPrintYou can print photographs, E-mails, web pages, and other documents using AirPrint, even if the printerdriver is not installed o
Set items such as Paper Size to the appropriate size, as well as Feed from and Media Type fromMedia & Quality of the pop-up menu.Important• An err
Print result image Orientation of print data Orientation of loading envelopeThe print data is rotated by 180 degreesagainst the print result image.Loa
* Redistributions of source code must retain the above copyright notice, this list of conditions and thefollowing disclaimer.* Redistributions in bina
Adding AirPrint PrinterProcedure for adding AirPrint printer to your Mac is explained.To re-add a printer that was deleted, open System Preferences -&
How to Open AirPrint Printer Settings ScreenThe settings screen of the AirPrint printer can be displayed from your application software.Opening the Pa
Display the Printing Status ScreenCheck the print progress according to the following procedure:1. Launch the printing status screen• If the print dat
Deleting the Undesired Print JobIf the printer does not start printing, canceled or failed print job data may be remaining.Delete unnecessary print jo
Removing AirPrint Printer That Is No Longer Required from List ofPrintersAirPrint printer that is no longer in use can be removed from the list of pri
Printing from Smartphone/TabletPrinting from iPhone/iPad/iPod touch (iOS)Printing from Smartphone/Tablet (Android)Printing from Windows 10 Mobile Devi
Printing from iOS Device (AirPrint)Use AirPrint to print photographs, E-mails, web pages, and other documents without having to downloadspecial applic
Menu options appear.4.Tap Print5. Select your model name from Printer on Printer Options.Important•Because some applications do not support AirPrint,
6. Check Print SettingsSet the number of copies to be printed and print options, as needed.7. Tap PrintWhen you execute printing, the printer prints a
Checking Print StatusYou can check the print status of AirPrint from Print Center.Click the Home button in the iOS device twice to switch to multitask
Basic OperationPrinting Photos from a ComputerPrinting Photos from a Smartphone/TabletCopyingPrinting Photos from Memory CardPrinting a Disc Label fro
Printing/Scanning with Wireless DirectYou can connect devices (e.g. smartphone, or tablet) to the printer by two methods below.• Wireless connection (
7. Select Wireless Direct active/inactive.8. Select ON.The confirmation screen asking if you display the password information appears.9. Select Yes or
Your device is connected to the printer.Note•Check the password for the Wireless Direct.Check by one of the following methods.• Display on the touch s
4. Select Device settings.5. Select LAN settings.6. Select Wireless Direct.7.Select a setting item.• To change the identifier (SSID) for Wireless Di
Select C to display the confirmation screen. If you want the printer to display the screen to informyou a Wi-Fi direct compatible device is connecting
Printing Using Operation PanelPrinting Photo DataPrinting Templates Such as Lined or Graph PaperDisc Label Printing235
Printing Photo DataPrinting Photographs Saved on Memory Card BasicSpecial Photo MenuSetting Items for Photo Printing Using Operation Panel236
Printing Photographs Saved on Memory CardYou can print the photograph saved on the memory card easily.This section describes the procedure to print th
You can print a copy of the displayed photo by touching the Color button.•To change the display method, the number of copies, or the print settings:Se
Select to display the photo selection screen.J. Specify the number of copies.Touch and hold to specify the number of copies by 10 copies.Note• You can
Printing Photos from a ComputerThis section describes how to print photos with My Image Garden.1. Open the rear tray cover (A) and then pull up the pa
For more on the display method:Using Useful Display FunctionsF.Zooming inSelect to zoom in on the photo.For details:Using Useful Display FunctionsG. D
For more on the display method:Using Useful Display Functions8.Touch Color button.The printer starts printing.Note• Touch the Stop button to cancel pr
Note• While processing the print job, you cannot display the HOME screen, change the print menu, or printfrom the computer or other devices.• While pr
Setting Items for Photo Printing Using Operation PanelYou can specify the setting of page size, media type, photo fix and so on to print the photos sa
on the touch screen. In this case, select on the upper left on the touch screen to check themessage and change the setting.• The settings of the pag
Device user settings245
Disc Label PrintingCopying Label Side of Disc BasicPrinting Photo from Memory Card onto Disc Label246
Copying Label Side of DiscYou can copy the label of an existing BD/DVD/CD and print it on a printable disc.Important• You cannot print on 3.15 inches
6.Follow on-screen instructions to load copy source BD/DVD/CD on platen glass and selectOK.The print setting confirmation screen is displayed.Importan
Note•You can see the procedure to set the printable disc by selecting How to set.•For more on setting the printable disc:Placing a Printable Disc9.Sel
5.Close the feed slot cover (E) gently.After closing the feed slot cover, the paper information registration screen for the rear tray is displayedon t
Printing Photo from Memory Card onto Disc LabelYou can print a photograph saved on a memory card onto the disc label of the printable disc.Important•
A. Specify the outer circle.B.Specify the inner circle.Note•Measure the outer and inner diameters of the printing surface of the printable disc and ma
10. Check print settings and touch Color button.11. Follow on-screen instructions to set printable disc.Note•You can see the procedure to set the prin
Printing Templates Such as Lined or Graph PaperYou can print a template form such as lined paper, graph paper, or checklist, etc. on A4, B5, or Letter
• Staff paperYou can print staff paper with 10 or 12 staves.Setting on the touch screen:◦ Staff paper 1 (10 staves)◦ Staff paper 2 (12 staves)• Handwr
4. Select Templates.5. Select template you want to print.Printable template forms6. Specify settings as necessary.You can specify the following sett
• Notebook paper 1 (8 mm)• Notebook paper 2 (7 mm)• Notebook paper 3 (6 mm)•Graph paper 1 (5 mm grid)• Graph paper 2 (3 mm grid)• Handwriting paper (3
• When you insert the cassette:The screen to register the cassette paper information is displayed.Register the paper size and the media type according
When you start printing or copying, a message is displayed.Selecting OK on the touch screen displays the paper setting specified for printing or copyi
Replace the paper and printSelect if you want to print after replacing the paper of the rear tray or the cassette.For example, when the paper setting
7. Click the My Image Garden icon (F) in Quick Menu.The Guide Menu screen is displayed.Note• The number and types of icons displayed vary depending on
CopyingMaking Copies Basics Reducing/Enlarging CopiesTwo-Sided Copying Special Copy MenuCopying Using Smartphone or Tablet261
Making CopiesThis section describes the procedure to copy with Standard copy.1. Make sure printer is turned on.2. Load paper.3.Select Copy on the HO
F. Flick to specify the number of copies.G.Specify the number of copies.If you keep touching here, the number scrolls by 10.C.Display the print settin
7.Press Color button for color copying, or Black button for black & white copying.The printer starts copying.Remove the original on the platen gla
• When you add the copying job, the number of copies or the settings such as the page size or mediatype cannot be changed.• If you touch the Stop butt
Setting Items for CopyingYou can change the copy settings such as magnification and intensity.Print Settings ScreenNote• For more on the print setting
2. Place documents on ADF, and then adjust document guides to width of documents.Insert the documents face-up until a beep sounds.To scan both sides o
NetworkCannot Find Printer on NetworkCannot Find Printer while Using Wireless LANNetwork Key UnknownCannot Print or ConnectFor other questions about n
Scanning Problems (Mac OS)Scan Results Are Unsatisfactory (Windows)Scan Results Are Unsatisfactory (Mac OS)Cannot Print/Scan from Smartphone/TabletCan
Network Settings and Common ProblemsHere are frequently asked questions on network. Select a connection method you are using, or you want touse.Wirele
11. Click Print (J).12.Specify the number of copies, etc.For Windows:Specify the number of copies, your printer name, media type, etc.For Mac OS:Speci
Printing/Scanning from Smartphone/TabletConnecting Printer and Wireless Router Using Easy wireless connectCannot Connect Smartphone/Tablet to Wireless
Network Communication ProblemsCannot Find Printer on NetworkNetwork Connection ProblemsOther Network Problems285
Cannot Find Printer on NetworkWhile performing printer setup:Cannot Find Printer on Check Printer Settings Screen During Setup(Windows)Cannot Proceed
Cannot Find Printer on Check Printer Settings Screen DuringSetup (Windows)If the printer cannot be found and the Check Printer Settings screen appears
Cannot Find Printer on Check Printer Settings Screen DuringWireless LAN Setup (Windows)-Checking Power StatusAre printer and network device (router, e
Cannot Find Printer on Check Printer Settings Screen DuringWireless LAN Setup (Windows)-Checking PC Network ConnectionCan you view any web pages on yo
Cannot Find Printer on Check Printer Settings Screen DuringWireless LAN Setup (Windows)-Checking Printer's Wireless LANSettingsIs printer set to
Cannot Find Printer on Check Printer Settings Screen DuringWireless LAN Setup (Windows)-Checking Wireless LANEnvironmentIs printer connected to wirele
The printer and wireless router should be connected using 2.4 GHz bandwidth. Make sure thewireless router for the printer's destination is config
Cannot Find Printer on Check Printer Settings Screen DuringWireless LAN Setup (Windows)-Checking Printer's IP AddressIs printer's IP address
Making Settings According to Printer Status28
Cannot Find Printer on Check Printer Settings Screen DuringWireless LAN Setup (Windows)-Checking Security SoftwareSettingsDisable block in firewall fu
Cannot Find Printer on Check Printer Settings Screen DuringWireless LAN Setup (Windows)-Checking Wireless Router SettingsCheck wireless router setting
Cannot Proceed beyond Printer Connection ScreenIf you cannot proceed beyond the Printer Connection screen, check the following.Check1 Make sure USB ca
4. Turn off printer.5. Restart computer.6. Make sure you have no application software running.7. Perform setup on web page.Note• You can use the Setup
Cannot Find Printer while Using Wireless LANCheck1 Make sure the printer is turned on.Check2 Check the (Network status) icon on the touch screen.If
Printing Network SettingsNote• IJ Network Device Setup Utility allows you to diagnose and repair the network status.Select the link below to download
For more on how to check the computer settings or connection status, see your computer instruction manual orcontact its manufacturer.Note• If you use
Network Connection ProblemsPrinter Suddenly Cannot Be UsedNetwork Key UnknownPrinter Cannot Be Used After Replacing Wireless Router or Changing ItsSet
Printer Suddenly Cannot Be UsedCannot Communicate with Printer Following Network Settings ChangeCannot Communicate with Printer via Wireless LANCannot
To check the settings of the wireless router, refer to the instruction manual provided with it or contact itsmanufacturer.To check the current network
Printing Photos from a Smartphone/TabletThis section describes how to print photos with Canon PRINT Inkjet/SELPHY.For details on how to download Canon
Check7 Make sure you are using a valid channel.Usable wireless channels may be limited depending on wireless network device used by your computer. See
Make sure wireless LAN is enabled on your device.For details, refer to your device's instruction manual.Check4 Make sure printer is selected as c
Check1 Make sure the computer is connected to the wireless router.For more on how to check the computer settings or connection status, see your comput
Network Key UnknownWPA/WPA2 or WEP Key Set for Wireless Router Unknown, Cannot ConnectSetting an Encryption KeyWPA/WPA2 or WEP Key Set for Wireless Ro
Selecting WPA, WPA2, or WPA/WPA2 is recommended for security reason. If your wireless router iscompatible with WPA/WPA2, you can also use WPA2 or WPA.
Printer Cannot Be Used After Replacing Wireless Router orChanging Its SettingsWhen you replace a wireless router, redo the network setup for the print
Check2 If filtering MAC addresses or IP addresses at wireless router, check that MACaddresses or IP addresses for computer, network device, and printe
Other Network ProblemsChecking Network InformationRestoring to Factory Defaults311
Checking Network InformationChecking Printer IP Address or MAC AddressChecking Computer IP Address or MAC AddressChecking Communication Between the Co
Make sure Wi-Fi is selected as network interface.3. Check the IP address or MAC address.Click TCP/IP to check the IP address.Click Hardware to check t
Loading Originals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83Loading Originals
5.Close the feed slot cover (E) gently.After closing the feed slot cover, the paper information registration screen for the rear tray is displayedon t
3 packets transmitted, 3 packets received, 0% packet lossIf packet loss is 100%, communication is not taking place. Otherwise, computer is communicati
Restoring to Factory DefaultsImportant• For Windows:Initialization erases all network settings on the printer, making printing or scanning operation f
Printing ProblemsPrinting Does Not StartNo Ink Comes OutPaper Does Not Feed Properly/"No Paper" ErrorCannot Print on Disc LabelPrint Results
Printing Does Not StartCheck1 Make sure printer is securely plugged in and press ON button to turn it on.The ON lamp flashes while the printer is init
• For Windows:Deleting the Undesired Print Job• For Mac OS:Deleting the Undesired Print JobCheck5 Make sure that the paper output tray is at the norma
Note• To make the printer the one selected by default, select the printer for Default printer.Check8 Is print data extremely large? (Windows)Click Pri
No Ink Comes OutCheck1 Has ink run out?Open the scanning unit / cover and check the ink status on the touch screen.Checking Ink Status on the Touch Sc
Paper Does Not Feed Properly/"No Paper" ErrorCheck1 Make sure paper is loaded.Loading PaperCheck2 When loading paper, consider the following
If the paper tears in the rear tray, see List of Support Code for Error (Paper Jams) to remove it.If there are any foreign objects in the rear tray, b
Cleaning Cassette PadsCheck9 Are transport unit cover and rear cover attached properly?See Rear View for the positions of the transport unit cover and
7. Start (Canon PRINT Inkjet/SELPHY) from your smartphone/tablet.8. Select Photo Print on Canon PRINT Inkjet/SELPHY.The list of photos saved on your
Cannot Print on the Disc LabelDisc Label Printing Does Not StartDisc Tray Does Not Feed ProperlyDisc Tray JammedDisc Label Printing Does Not StartChec
Disc Tray JammedPull out the disc tray gently.If the disc tray cannot be pulled out, turn the printer off and turn it back on again. The disc tray wil
Print Results Are UnsatisfactoryIf the print results are unsatisfactory due to white streaks, misaligned lines, or uneven colors, check thepaper and p
This setting cannot be made on the PictBridge (Wireless LAN) compliant device.Check3 If problem is not resolved, check other causes.See also the secti
Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White StreaksAppear Printing Is Blurry Colors Are Wrong328
White Streaks AppearCheck1 Check paper and print quality settings.Print Results Are UnsatisfactoryCheck2 Check status of ink tanks. Replace ink tank
Perform print head deep cleaning.If the problem is not resolved after performing print head deep cleaning, turn off the printer and performprint head
Lines Are MisalignedCheck1 Check paper and print quality settings.Print Results Are UnsatisfactoryCheck2 Perform print head alignment.If printed lines
Paper Is Smudged / Printed Surface Is Scratched Paper Is SmudgedSmudged Edges Smudged Surface Printed Surface Is ScratchedCheck1 Check paper and print
1. Roll up paper in opposite direction to paper curl as shown below.2. Check that paper is now flat.We recommend printing curl-corrected paper one she
Opening Printer Driver's Setup Screen3. Click Maintenance tab and Custom Settings.4. Select Prevent paper abrasion check box and click OK.◦ For M
Check10 Set longer ink drying time.This allows the printed surface to dry, preventing smudges and scratches.• For Windows:1. Make sure printer is turn
Vertical Line Next to ImageCheck Is loaded paper size correct?If the loaded paper is larger than the size you specified, a vertical line may appear in
Scanning Problems (Mac OS)Scanning Problems337
Scanning ProblemsScanner Does Not WorkScanner Driver Does Not Start338
Scanner Does Not WorkCheck 1 Make sure that your scanner or printer is turned on.Check 2 With network connection, check the connection status and reco
Scanner Driver Does Not StartCheck 1 Make sure the application software supports AirPrint.Check 2 Select your scanner or printer on the application&ap
Mechanical ProblemsPower Does Not Come OnPower Shuts Off By ItselfUSB Connection ProblemsCannot Communicate with Printer via USBTouch Screen Shows Wro
Power Does Not Come OnCheck1 Press ON button.Check2 Make sure power plug is securely connected to printer, and then turn it back on.Check3 Unplug prin
Power Shuts Off By ItselfCheck If printer is set to turn off automatically after a certain time, disable this setting.If you have set the printer to t
USB Connection ProblemsPrinting or Scanning Is Slow/Hi-Speed USB Connection Does NotWork/"This device can perform faster" Message Appears (W
Cannot Communicate with Printer via USBCheck1 Make sure printer is turned on.Check2 Connect USB cable properly.As the illustration below, the USB port
Installation and Download ProblemsCannot Install MP Drivers (Windows)Updating MP Drivers in Network Environment (Windows)346
Cannot Install MP Drivers (Windows)• If installation does not start when you insert Setup CD-ROM:Follow the instructions below to start the installati
• If you cannot get past the Printer Connection screen:Cannot Proceed beyond Printer Connection Screen• Other cases:Reinstall the MP Drivers.If the MP
Updating MP Drivers in Network Environment (Windows)Download the latest MP Drivers.Download the latest MP Drivers for your model on the download page
Errors and MessagesAn Error OccursMessage (Support Code) Appears350
An Error OccursIf an error occurs in printing, for example if the paper runs out or jams, an error message appears on thecomputer screen and the touch
Message (Support Code) AppearsThis section describes some of the errors and messages that may appear.Note• A support code (error number) is displayed
Note• See Unplugging the Printer to unplug the printer correctly.• Cannot connect to the server. Please wait a while and try again.The printer cannot
7.Select Copy (D) on the HOME screen.8.Select Standard copy.9.Open the document cover (E).10.Load the original WITH THE SIDE TO COPY FACING DOWN a
Check3 Make sure MP Drivers are installed correctly.Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers
1300CausePaper is jammed when feeding paper from rear tray.What to DoIf the paper fed from the rear tray is jammed, remove the jammed paper from the p
If you turned off the printer in step 1, the print data that was sent to the printer is erased. Redo theprinting.Note• When reloading the paper, make
1303CausePaper is jammed when feeding paper from cassette.What to Do1. Remove jammed paper.•If the paper is jammed at the paper output slot:1300•If th
1304CausePaper is jammed when performing automatic duplex printing.What to Do1. Remove jammed paper.•If the paper is jammed at the paper output slot:1
1313CausePaper is jammed as printer pulled in printed paper.What to DoIf the paper is jammed as the printer pulled in the printed paper, try to remove
Paper Is Jammed inside PrinterIf the jammed paper tears and you cannot remove the paper from the paper output slot, or if the jammedpaper remains insi
4.Hold jammed paper firmly in both hands.If the paper is rolled up, pull out it.5.Slowly pull out paper, so as not to tear it.Pull out the paper at an
Removing Jammed Paper from Rear SideNote• If paper becomes jammed during printing and you need to turn off the printer to remove it, tap Stop tostop t
4.Slowly pull out paper.Note• Do not touch the inner parts of the printer.If you were not able to remove the paper in this step, detach the transport
11. Close the document cover.12. Confirm the paper settings, then press the Black button (G) or Color button (H).The operation panel is opened and the
2.Slowly pull out paper.Note• Do not touch the inner parts of the printer.3. Make sure all jammed paper is removed.4. Attach transport unit cover.Inse
5.Attach rear cover.Insert the projections of the right side of the rear cover into the printer, and then push the left side of therear cover until it
1000CausePossible causes include the following.• There is no paper in the rear tray.• Paper is not loaded in the rear tray properly.What to DoTake the
1003CausePossible causes include the following.• There is no paper in the cassette.• Paper is not loaded in the cassette properly.What to DoTake the c
1200CauseScanning unit/cover is open.What to DoClose the scanning unit / cover and wait for a while.Do not close it while you are replacing an ink tan
1401CausePrint head may be damaged.What to DoTurn off the printer and turn it back on.If this does not solve the problem, contact your nearest Canon s
1600CauseInk may have run out.What to DoReplacing the ink tank is recommended.If printing is in progress and you want to continue printing, tap OK on
1660CauseThe ink tank cannot be recognized.What to DoPrinting cannot be performed because the ink tank is not installed or is not compatible with this
1688CauseThe ink has run out.What to DoReplace the ink tank and close the scanning unit (cover).Printing under the current condition may damage the pr
1689CausePrinter detected ink out condition.What to DoReplace the ink tank and close the scanning unit (cover).An ink tank that was once empty is inst
Printing Photos from Memory CardThis section describes how to print photos on a memory card.1. Open the rear tray cover (A) and then pull up the paper
1700CauseInk absorber is almost full.What to DoSelect OK on the touch screen to continue printing. Contact your nearest Canon service center to reques
1890CauseTape for securing print head holder during transportation may still be attached.What to DoOpen the scanning unit / cover and make sure the ta
2110CausePaper settings for printing or copying do not match cassette paper information set on printer.Note• See below for the correct correspondence
What to DoSelect OK on the touch screen again to display the screen below.Select the appropriate action.Note• Depending on settings, some of the optio
For example, if the print or copy paper setting is A5, and cassette paper information is set to A4,change the paper in the cassette to A5 paper and pr
2900CauseScanning print head alignment sheet failed.What to DoSelect OK on the printer's touch screen and check the following.• Make sure the pri
2901CausePrint head alignment pattern has been printed and printer is waiting to scan sheet.What to DoScan the printed alignment pattern.1.Load print
4103CauseCannot perform printing with current print settings.What to DoTap Stop on the touch screen to cancel printing.Then change the print settings
5011CausePrinter error has occurred.What to DoTurn off printer and unplug it.Plug in the printer again and turn it back on.If this does not solve the
5012CausePrinter error has occurred.What to DoTurn off printer and unplug it.Plug in the printer again and turn it back on.If this does not solve the
5.Close the feed slot cover (E) gently.After closing the feed slot cover, the paper information registration screen for the rear tray is displayedon t
5100CausePrinter error has occurred.What to DoCancel printing and turn off the printer.Check the following:• Make sure print head holder motion is not
5200CausePrinter error has occurred.What to DoTurn off printer and unplug it.After a while, plug in the printer again and turn it back on.If this does
5B00CausePrinter error has occurred.What to DoContact your nearest Canon service center to request a repair.Note• In the case of warnings or errors ca
6000CausePrinter error has occurred.What to DoIf the paper is jammed, remove it depending on the jammed location and cause.List of Support Code for Er
C000CausePrinter error has occurred.What to DoCancel printing and turn off the printer.Check the following:• Make sure print head holder motion is not
7. Insert the memory card.* The figure below shows the SD/SDHC/SDXC memory card as an example.Note•For details on inserting memory cards other than SD
Printing a Disc Label from a ComputerThis section describes how to print photos on a printable disc with My Image Garden.Important• Do not attach the
WEEE (EU&EEA). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
4. Click OK (D).5.When a dialog screen is displayed, click OK.6.Click Add Image (E), then select photos to print onto the disc label.Note• The layout
9.Specify the number of copies, etc.For Windows:Specify the number of copies, your printer name, etc.For Mac OS:Specify the number of copies.10.Start
12. Place the printable disc with the printable surface facing up on the disc tray.13.Insert the disc tray into the disc tray guide.Insert the disc tr
Copying a Disc LabelThis section describes how to copy the label of an existing disc (BD/DVD/CD, etc.) and print it on a printabledisc.1. Select Cop
4. Specify the amount of ink (E).If the print result is blurry, select Bleed-proof. Blurring may be reduced by printing with less ink..5.Open the docu
10.When the message asking you to load the printable disc is displayed, open the operationpanel (I), and then pick out the disc tray from the disc tra
13.Select OK on the touch screen.The disc tray is drawn into the printer, then copying will start.After copying is complete, pull the disc tray out fr
NetworkAvailable Connection MethodsThe following connection methods are available on the printer.• Wireless ConnectionConnect the printer and devices
Changing Wireless LAN Connection MethodChanging Connection Mode• To add computer/smartphone/tablet to the printer:Connecting to Another Computer via L
RestrictionsWhen connecting another device while a device (such as a smartphone) is already connected to the printer,connect it using the same connect
ECO settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197Qui
• In Wireless Direct mode, you can connect up to five devices at the same time. If you try to connect asixth device while five devices are already con
Network Connection TipsDefault Network SettingsAnother Printer Found with Same NameConnecting to Another Computer via LAN/Changing from USB to LANConn
Default Network SettingsLAN Connection DefaultsItem DefaultWLAN active/inactive InactiveSSID BJNPSETUPWireless LAN security DisableIP address (IPv4) A
*1 "ab" is specified at random and "XX" represents last two digits of printer's MAC address. (The value isspecified when the
Another Printer Found with Same NameWhen the printer is found during setup, other printers with the same name may appear on the resultsscreen.Select a
Connecting to Another Computer via LAN/Changing from USB toLAN ConnectionFor Windows:For Mac OS:For Windows:To add a computer to connect to the printe
Printing Network SettingsUse the operation panel to print the printer's current network settings.Important• The network settings printout contain
2-1 Diagnostic Result Diagnostic result XXXXXXXX2-2 Result Codes Result codes XXXXXXXX2-3 Result Code Details Result code details http://canon.com/ijn
3-2-21 Stateless PrefixLength2Stateless prefix length2XXX3-2-22 Stateless Address3 Stateless address 3 XXXX:XXXX:XXXX:XXXXXXXX:XXXX:XXXX:XXXX3-2-23 St
3-3-12 TCP/IPv6 TCP/IPv6 Enable/Disable3-3-13 Link Local Address Link local address XXXX:XXXX:XXXX:XXXXXXXX:XXXX:XXXX:XXXX3-3-14 Link Local PrefixLeng
5-21 Cert. Fin-gerprt(SHA-256)Certificate finger-print(SHA-256)XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXXXXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX6 Bluetooth Bluet
Changing Wireless LAN Connection MethodFollow either procedure below to change wireless LAN connection method (infrastructure or WirelessDirect).• For
Handling Paper, Originals, Ink Tanks, Printable Disc, Memory Card,etc.Loading PaperPlacing a Printable DiscLoading OriginalsInserting the Memory CardR
Loading PaperPaper SourcesLoading Paper in the Rear TrayLoading Paper in the CassetteLoading Envelopes63
Paper SourcesThe printer has two paper sources for feeding paper, the rear tray (A) and cassette (B).You can load all supported paper on the rear tray
Loading Paper in the Rear TrayYou can load plain paper or photo paper.You can also load envelopes on the rear tray.Loading EnvelopesImportant• If you
2. Open the feed slot cover (C).3.Slide the paper guides to open them, and load the paper in the center of the rear tray WITHTHE PRINT SIDE FACING UP.
Important• Always load paper in the portrait orientation (E). Loading paper in the landscape orientation (F) cancause paper jams.Note• Do not load she
After closing the feed slot cover, the paper information registration screen for the rear tray is displayed onthe touch screen.6.Select the size and t
Loading Paper in the CassetteYou can load A4, B5, A5, or Letter-sized plain paper in the cassette.Note• In the cassette, be sure to load only plain pa
Other Network Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311Che
3. Remove the cassette cover (B).4.Slide the paper guide (C) in front and (D) on the right to open the guides.5.Load the paper stack WITH THE PRINT SI
If the paper stack is in contact with the protrusion (G), the paper may not be fed properly.6. Align the paper guide (H) in front with the paper stack
9.Select the size and type of the loaded paper in the cassette at Page size, then selectRegister.When printing starts, the operation panel is opened a
Loading EnvelopesYou can load Envelope DL and Envelope Com 10 on the rear tray.The address is automatically rotated and printed according to the envel
2. Open the feed slot cover (C).3.Slide the paper guides (D) to open them, and load the envelopes in the center of the rear trayWITH THE PRINT SIDE FA
Note• Do not load envelopes higher than the load limit mark (E).5. Close the feed slot cover (F) gently.Important• If the feed slot cover is open, pap
After closing the feed slot cover, the paper information registration screen for the rear tray is displayed onthe touch screen.6. Select the size and
Placing a Printable DiscCautions When Printing on a Printable DiscBefore Placing a Printable DiscPlacing a Printable DiscRemoving a Printable Disc77
Cautions When Printing on a Printable Disc• Be sure to use the disc tray supplied with this printer. It has a "M" on the upper side.• Do not
Before Placing a Printable DiscThe following items are needed to print onto the printable disc:• disc tray (supplied with the printer)* Use the disc t
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Placing a Printable DiscTo print onto a printable disc, place it on the disc tray supplied with the printer, then insert it into the printer.This proc
Note• The disc tray may be ejected after a specified period of time has elapsed. In this case, follow theon-screen instructions to attach the disc tra
Removing a Printable Disc1. Pull out the disc tray.2.Remove the printable disc from the disc tray.Important•Do not touch the printing surface when rem
Loading OriginalsLoading Originals on the Platen GlassLoading Based on UseSupported OriginalsHow to Detach / Attach the Document Cover83
Loading Originals on the Platen Glass1. Open the document cover.2. Load the original WITH THE SIDE TO SCAN FACING DOWN on the platen glass.Loading Bas
Important• After loading the original on the platen glass, be sure to close the document cover before starting tocopy or scan.85
Loading Based on UseLoad the original in the correct position on the platen glass according to the function to use. If you do notload the original cor
Scanning from Computer (AirPrint)Loading the Original to Be Aligned with the alignment mark Place the original WITH THE SIDE TO SCAN FACING DOWN on th
Loading Two or More Originals on the platen glassPlace the originals WITH THE SIDE TO SCAN FACING DOWN. Allow 0.40 inches (1 cm) or more spacebetween
Supported OriginalsItem DetailsTypes of originals - Text document, magazine, or newspaper- Printed photo, postcard, business card, or disc (BD/DVD/CD,
Using Online ManualOperating EnvironmentSymbols Used in This DocumentTouch-enabled Device Users (Windows)Printing Online ManualTrademarks and Licenses
How to Detach / Attach the Document CoverDetaching the document cover:Hold up the document cover vertically and then tip it back.Attaching the documen
91
Inserting the Memory CardBefore Inserting the Memory CardInserting the Memory CardRemoving the Memory Card92
Before Inserting the Memory CardThe following types of memory cards and image data are compatible with the printer.Important• If you took and saved ph
• The printer accepts images scanned and saved with the printer when Doc.type is set to Photo andFormat is set to JPEG (file extension ".jpg"
Inserting the Memory CardImportant• When a memory card is inserted into the card slot, the Access lamp is lit. When the Access lamp isflashing, the pr
• Make sure that the memory card is correctly oriented before inserting it into the card slot. If you forcethe memory card into the card slot in the w
Removing the Memory CardImportant• If you used the card slot as the memory card drive of a computer, you must perform the "safe removal"oper
Replacing Ink TanksReplacing Ink TanksChecking Ink Status on the Touch ScreenInk Tips98
Replacing Ink TanksWhen remaining ink cautions or errors occur, the message will appear on the touch screen to inform you ofthe error. In this state,
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