BJC-5100USERMANUALCanon

1-4 Introduction Chapter 1Canon Customer Care CenterCanon Computer Systems,Inc. offers a full range of customer technicalsupport* options including:❍

G-4 GlossaryNoise levelSee dB(A).Page orientationRefers to the direction of print on the page. Printing across the width ofa page is called portrait o

Glossary G-5Printable areaThe area of a sheet of paper on which a printer can reproduce text orgraphics (the printing area is smaller than the paper).

G-6 Glossary

Index I-1IndexAAccessories: 1-2–3Acoustic noise level: A-5Align print heads: 2-7, 4-3–5,5-2Application error: 5-7Assorted Paper Starter Kit: 3-4Auditi

I-2 IndexCanon (continued)engineers: 1-3 , 4-10Fax Retrieval System: 1-4,5-1help: 1-4, 5-1Referral Service: 1-2Specialty Papers: 1-3, 3-1–6,3-14–23Cap

Index I-3GGamma setting: 2-5General Protection Fault: 5-7General specifications: A-5General tabWindows 98/95: 2-8, 4-4Windows NT: 2-11, 4-4Glossary: G

I-4 IndexNNozzle pattern: 4-3–4OOnline Help,Windows: 2-4support: 1-4, 5-1Operating environment:A-5Orientation setting: 2-4Ownership, printer: 2-14PPap

Index I-5Printed pagecurled/warped/wrinkled: 5-10smeared: 5-10Printer auditing: 2-15availability: 2-13beeping: 2-6, 5-11cable, fault: 5-9cleaning: 4-2

I-6 IndexServicing, printer: 1-5, 5-11Settings tab: 2-4, 3-4, 3-10,3-14,3-19, 3-23Seven-color printing: 4-8Sharing tab: 2-3, 2-14Sheet feeder: 3-8, 3-

FCC Regulations FCC-1FCC RegulationsBubble Jet Printer Model K10902This device complies with Part 15 of the FCC Rules. Operation is subjectto the foll

Chapter 1 Introduction 1-5IntroductionServicing the PrinterThe Canon BJC-5100 Series Color Bubble Jet Printer is designed withthe latest technology to

FCC-2 FCC RegulationsCanadian Radio Interference RegulationsThis digital apparatus does not exceed the Class B limits for radio noiseemissions from di

1-6 Introduction Chapter 1❍ Do not use the printer near water. If you spill liquid on or into theprinter, unplug it immediately and call the Customer

Chapter 1 Introduction 1-7❍ Unplug the printer from the wall outlet and call the Customer CareCenter (see page 1-4) if any of the following conditions

1-8 Introduction Chapter 1

Chapter 2 Using the Printer With Windows 2-1You can use the BJC-5100 Series printer with all your Windows 98,Windows 95, and Windows NT 4.0 software a

2-2 Using the Printer With Windows Chapter 2Printing a DocumentThis procedure describes the general steps required for printing fromvarious Windows ap

Chapter 2 Using the Printer With Windows 2-3Using the Printer Driver in WindowsYou use the printer driver to define the type of printing you plan to d

2-4 Using the Printer With Windows Chapter 2BJC-5100/V000/02-99NFor detailed information on any of the printing options, you can use theWindows on-lin

Chapter 2 Using the Printer With Windows 2-5Using the PrinterWith WindowsCustom SettingsIf you click the Customize button on the Settings tab,you see

iiCopyrightThis manual is copyrighted by Canon Computer Systems,Inc. (CCSI)with all rights reserved. Under the copyright laws, this manual may notbe r

2-6 Using the Printer With Windows Chapter 2The Troubleshooting TabThe selections on this tab help you analyze common printing problemsand recommend c

Chapter 2 Using the Printer With Windows 2-7Using the PrinterWith WindowsThe Maintenance TabThe selections on this tab allows you to perform routine M

2-8 Using the Printer With Windows Chapter 2The Windows 98 and Windows 95 TabsYou see the tabs described here when you open the Canon BJC-5100Properti

Chapter 2 Using the Printer With Windows 2-9Using the PrinterWith WindowsThe Details TabThis tab allows you to specify printer port settings, spool se

2-10 Using the Printer With Windows Chapter 2The Color Management TabThis tab allows you to add and remove profile associations for yourprinter. (You

Chapter 2 Using the Printer With Windows 2-11Using the PrinterWith WindowsThe Windows NT 4.0 TabsYou see the tabs described here when you open the Can

2-12 Using the Printer With Windows Chapter 2The Ports TabThis tab allows you to select the port to which you want to printdocuments.You can also enab

Chapter 2 Using the Printer With Windows 2-13Using the PrinterWith WindowsThe Scheduling TabThis tab allows you to specify the scheduling features of

2-14 Using the Printer With Windows Chapter 2The Sharing TabThis tab allows you to make your printer available to network users.(You see this tab when

Chapter 2 Using the Printer With Windows 2-15Using the PrinterWith WindowsThe Security TabThis tab allows you to specify security features for your pr

iiiUsing Your DocumentationThe following documentation is supplied with the Canon BJC-5100Series Color Bubble Jet™ Printer to help you efficiently use

2-16 Using the Printer With Windows Chapter 2Specifying Your Printing Options on the Windows TabsBe sure to use your on-line help to find out about th

Chapter 2 Using the Printer With Windows 2-17Using the PrinterWith WindowsWays to Improve Print Speed in WindowsTo improve printing speed, you can try

2-18 Using the Printer With Windows Chapter 2

Chapter 3 Paper Handling 3-1Paper HandlingThis chapter describes how to use the printer for all your printingoperations. It includes:❍ Selecting paper

3-2 Paper Handling Chapter 3High Gloss Photo FilmThe Canon High Gloss Photo Film features a bright white finish thatlends striking visual power to cha

Chapter 3 Paper Handling 3-3Paper HandlingHigh Resolution PaperThe Canon High Resolution Paper is designed to produce photo-realisticquality output wi

3-4 Paper Handling Chapter 3TransparenciesTransparencies from Canon are recommended.These transparenciesproduce excellent contrast, sharpness, and col

Chapter 3 Paper Handling 3-5Paper HandlingPaper SizesThe BJC-5100 Series printer supports these page sizes:Paper Size Measurements Feed MethodLetter 8

3-6 Paper Handling Chapter 3Media TypesThe BJC-5100 Series printer supports these media types:Paper FeedMedia Method Limit (Sheets)Plain Paper Auto Ap

Chapter 3 Paper Handling 3-7Paper HandlingLoading PaperYou can stack paper in the sheet feeder to load it automatically, or youcan manually feed one s

ivDistinctive typefaces identify the printer buttons you press, the lights onthe operator panel, and any commands you enter at your computer.❍ The but

❍ For best results, fan the paper before loading it.❍ Always fan a stack of paper along the edge that will feedinto the printer first.❍ Align the edge

Chapter 3 Paper Handling 3-9Paper HandlingAuto Feed GuidelinesWhen automatically feeding stacks of paper,follow these guidelines:❍ Do not open the fro

3-10 Paper Handling Chapter 3Manually Feeding PaperYou use the manual feed function when printing on heavier-weight print media (17 lb to 146 lb, 64 g

Chapter 3 Paper Handling 3-11Paper Handling❍ If you have just turned on the printer, or not used theprinter for awhile,the sheet may automatically eje

3-12 Paper Handling Chapter 3Printing on EnvelopesYou can stack up to 15 envelopes in the sheet feeder or you can manuallyfeed envelopes one at a time

Chapter 3 Paper Handling 3-13Paper Handling❍ To remove curling from envelopes,hold the edges of theenvelopes diagonally and bend gently.❍ Make sure an

3-14 Paper Handling Chapter 3❍ On the Settings tab, select 10 Envelope or DL Envelopein the Size box.❍ Now you can start the print operation from your

Chapter 3 Paper Handling 3-15Paper Handling❍ Allow the printed sheets of film, paper, or fabric to dry completelybefore storing them.Paper type Drying

3-16 Paper Handling Chapter 3Canon’s High Resolution Paper Canon’s High Resolution Paper is designed for high quality printing.This paper is specially

Chapter 3 Paper Handling 3-17Paper Handling❍ Make sure the printer is on.❍ Open a word processing program (such as Notepad) andprint a blank page.❍ Th

v1 Introduction ... 1-1Supplies and Accessories ...

3-18 Paper Handling Chapter 3❍ Insert the sheet with the cloth side out (toward you) andthe open end up (away from the sheet feeder).❍ Adjust the pape

Chapter 3 Paper Handling 3-19Paper Handling❍ In the Settings tab, select Fabric Sheet for the Media andFabric Size for Size.❍ Now you can start the pr

3-20 Paper Handling Chapter 3Printing on Banner PaperYou load banner paper through the manual feed slot on the back of theprinter. For best results,us

Chapter 3 Paper Handling 3-21Paper Handling❍ The maximum length you can use is six sheets (66 inchesor 1676 mm).❍ Always leave an extra sheet at the e

3-22 Paper Handling Chapter 3❍ Clear space in front of the paper output slot of the printerfor at least one sheet.Make sure the paper exitarea is clea

Chapter 3 Paper Handling 3-23Paper Handling❍ In the Settings tab, select Letter Banner for the Size.❍ Make sure the Feed paper manually box is checked

3-24 Paper Handling Chapter 3

Chapter 4 Maintaining the Printer 4-1Maintainingthe PrinterThis chapter covers the care required for your Canon BJC-5100 SeriesColor Bubble Jet Printe

4-2 Maintaining the Printer Chapter 4❍ Do not unplug the printer unnecessarily.❍ Do not unplug the printer or turn off a power strip to which theprint

Chapter 4 Maintaining the Printer 4-3Maintainingthe PrinterClean especially well around the platen area.Be careful not to touch thefilm cable.Clean th

vi4 Maintaining the Printer ... 4-1Printer Guidelines ...

4-4 Maintaining the Printer Chapter 4NThe pattern on the left shows the nozzle pattern for the cartridge inHolder 2 and the pattern on the right is fo

Chapter 4 Maintaining the Printer 4-5Maintainingthe PrinterAligning the Print HeadsWhen you click on the Start Auto Head Alignment box, you see thissc

4-6 Maintaining the Printer Chapter 4Cleaning the Print HeadsYour printer is equipped with a print head cleaning function to ensureconstant high quali

Chapter 4 Maintaining the Printer 4-7Maintainingthe PrinterSaving PowerTo save power, you can automatically turn off the printer if it is idle for asp

4-8 Maintaining the Printer Chapter 4BJ Cartridge GuidelinesYou can use these cartridges with the printer:❍BC-21e Color BJ CartridgeContains the print

Chapter 4 Maintaining the Printer 4-9Maintainingthe PrinterN❍ For optimum use of the BJC-5100 Series printer, be sure to install two cartridges.❍ If y

4-10 Maintaining the Printer Chapter 4NCanon has more engineers dedicated to creating quality ink for providingthe best results for output on Bubble J

Chapter 4 Maintaining the Printer 4-11Maintainingthe Printer❍ Make sure both BJ tanks are installed in the BC-21e Color BJ Cartridge.Attempting to use

4-12 Maintaining the Printer Chapter 4❍ Lift the cover from the center.❍ Whenever you open the printer cover, the cartridgeholder moves to the center

Chapter 4 Maintaining the Printer 4-13Maintainingthe Printer❍ If you are replacing an old BJ cartridge, dispose of the oldcartridge properly.❍ If you

Chapter 1 Introduction 1-1IntroductionCongratulations on your purchase of the Canon BJC-5100 Series Color Bubble Jet™ Printer. We appreciate you choos

4-14 Maintaining the Printer Chapter 4❍ Lift off the orange cap from the print head and thenremove the orange tape.❍ Gently press the cartridge cover

Chapter 4 Maintaining the Printer 4-15Maintainingthe PrinterCDo not manually move the mechanism that houses the BJ cartridges.Attempting to move the B

4-16 Maintaining the Printer Chapter 4Replacing a BJ Tank in the BC-21e Color BJ CartridgeIf you are using a BC-21e Color BJ Cartridge and you perform

Chapter 4 Maintaining the Printer 4-17Maintainingthe Printer❍ The color BJ tank is on the left; the black BJ tank is on the right.❍ Grasp the tab on t

4-18 Maintaining the Printer Chapter 4❍ If you are replacing both tanks,repeat steps 4 through 6for the other BJ tank.❍ Make sure each BJ tank is corr

Chapter 4 Maintaining the Printer 4-19Maintainingthe Printer❍ The printer moves the cartridge holder to the homeposition on the right of the printer.❍

4-20 Maintaining the Printer Chapter 4❍ You must insert the cartridge correctly or the storage boxwill not close.❍ The protective cap must be removed

Chapter 4 Maintaining the Printer 4-21Maintainingthe PrinterIf you have more than one Ink Cartridge Storage Box, you can hookthem together. Simply con

4-22 Maintaining the Printer Chapter 4❍Pack the printer in its original box with the packingsupports.❍ Make sure the box is marked FRAGILE or HANDLEWI

TroubleshootingChapter 5 Troubleshooting 5-1Due to today’s rapidly changing computer environment,we have placedtroubleshooting information in a variet

1-2 Introduction Chapter 1Supplies and AccessoriesYour BJC-5100 Series printer supports excellent and unique print mediaoptions that will allow you to

5-2 Troubleshooting Chapter 5The serial number is located on the label on the back of the printer(lower right side near the power cable):NAttempting t

Chapter 5 Troubleshooting 5-3Cannot Install the Printer DriverCause SolutionInstallation was Install the printer driverinterrupted Refer to the Quick

5-4 Troubleshooting Chapter 5Paper Does Not Feed From Sheet FeederCause SolutionPaper is too thick Feed manuallyPaper within the range of 17 to 28 lb

Chapter 5 Troubleshooting 5-5TroubleshootingAn Error Message AppearsPrinting does not start due to an error writing to LPT1Cause SolutionPrinter is no

5-6 Troubleshooting Chapter 5Cause SolutionPrinter port LPT1: fault Check the status of the printer port LPT1Click on Start, Settings, and Control Pan

Chapter 5 Troubleshooting 5-7TroubleshootingPrinting does not start due to an application error or General Protection FaultCause SolutionMultiple soft

5-8 Troubleshooting Chapter 5Printing HaltsCause SolutionThe print job may Check the POWER/ERROR lightbe a finely detailed If the POWER/ERROR light

Chapter 5 Troubleshooting 5-9The last part of print job is not printingCause SolutionPaper used for printing Specify the paper size you are using in

5-10 Troubleshooting Chapter 5Printed and on-screen colors do not matchThe color reproduction methods used by monitors differ from those used by print

Chapter 5 Troubleshooting 5-11TroubleshootingError ConditionsWhen the POWER/ERROR light is orange, a printer error has occurred.The printer beeps to a

Chapter 1 Introduction 1-3IntroductionNCanon has more engineers dedicated to creating quality ink for providingthe best results for output from Bubble

5-12 Troubleshooting Chapter 5❍ If the paper tears off inside the printer, open the printer’scover and remove any paper left inside the printer.❍ If n

SpecificationsAppendix A Specifications A-1Printing SpecificationsPrinting MethodBubble Jet ink-on-demandPaper HandlingAutomatic feed (17 to 28 lb)Le

A-2 Specifications Appendix ARecommended Paper TypesCanon High Gloss Photo Film Canon Glossy Photo Paper Canon Glossy Photo CardsCanon Banner PaperCan

Appendix A Specifications A-3Print ResolutionBlack only 360 × 360 dpi on plain paper720 × 720 dpi on plain paper1440 × 720 dpi on special paperColor

A-4 Specifications Appendix ABJ CartridgesBC-21e Color BJ CartridgePrint head 64 nozzles for black24 nozzles for each color (cyan, magenta,yellow)Prin

Appendix A Specifications A-5SpecificationsGeneralInterfaceIEEE 1284 ECP-compatible parallel interfaceAcoustic Noise Level Approx. 48 dB(A) Operating

A-6 Specifications Appendix A

Glossary G-1Automatic feedRefers to one way in which paper can be fed into the printer when thesheet feeder is used.BJ cartridgeThe printing mechanism

G-2 GlossaryECPExtended Capability Port. ECP is a protocol that provides for a highperformance bi-directional communication path between the hostadapt

Glossary G-3High Speed Error DiffusionHalftoning method best suited for most printing and the default settingfor the BJC-5100. The High Speed ED setti